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After two-year dip, Google customer satisfaction scores roar back

Google rebounded from a two-year dip to earn the highest-ever score in the annual University of Michigan e-business site customer satisfaction survey.

Adware vendor Zango profits from pirated movies, says researcher

Adware company Zango is making money from copyright infringement, Harvard researcher Ben Edelman charged today.

GraphOn sues Google for patent infringement

GraphOn has filed a patent infringement lawsuit against Internet giant Google.

Again? Gmail users report another outage

Gmail is having availability problems for the third time in the past two weeks.

Yahoo fills two Icahn board seats

Yahoo has picked two candidates from Carl Icahn's slate to fill two empty board seats: Former Viacom CEO Frank J. Biondi Jr. and former Nextel CEO John H. Chapple.

Social net aims to link product inventors with retailers

The producer of the Everyday Edisons television show has co-founded a Web site that aims to join inventors with retailers interested in commercializing their products.

Phelps Feeling the Love All Over the Net

Multiple Olympic gold medal winner Michael Phelps is one popular guy.

Times of the Internet points out that (like many others these days) Phelps prefers Facebook to MySpace.

Hard Times For Vista

In an earlier article about Apple's domination of the American Customer Service Index (ACSI), it was touched upon that the overall dissatisfaction with Windows Vista may have been a key factor in propelling Apple up the charts.

I have not seen a Taiwanese equivalent to the ACSI, but it is pretty evident that some people in Taiwan aren't real fond of Vista either.

Facebook Picking Up New Offices

As charts tracking Facebook's growth have gone up and up, it's only natural that the company's employee count would do something similar. Now, in order to accommodate everyone, Facebook's taking over some offices in the Stanford Research Park.

Local Media Sites Good For Advertisers

Local media sites have an advantage when it comes to producing results for advertisers, according to a new report by the Online Publishers Association (OPA).

The study finds that consumers trust advertising on local newspaper, magazine and television Websites, and are likely to take action after viewing ads on these sites.

Newspaper Web sites rank first, with 46 percent of consumers taking action, such as making a purchase, going to a store or conducting research after viewing a local ad, compared to 37 percent of consumers acting after viewing a local ad on a portal.

Girls Gone Wild Founder Takes Case To The Web

Girls Gone Wild peddler and CEO of Mantra Films, Joe Francis, has filed a $300 million lawsuit against a federal judge alleging illegal imprisonment and backroom dealings with his former law partners. In conjunction with the lawsuit, Francis is pleading his case with the public at large via Web video, urging the public to write Congress to have Judge Richard Smoak removed from the bench.

Nielsen: Video-Sharing Industry Doing Well

The Dow's had a bad few months; it lost around 885 points between April and June. Another market's doing fine, though, as Nielsen's statistics indicate that YouTube and several competing video-sharing sites experienced impressive amounts of growth in the same period.

Will Dell Remove Its Head from the Cloud?

Dell thought they could take the phrase "cloud computing" and keep it for themselves. It appears (for the time being at least) that they will have no such luck.

The company filed with the U.S. Patent and Trademark Office (USPTO) to trademark the term, but its request has ultimately been denied because it has been established as a generic term.

Fans Flock Online For Olympic Coverage

With the first week of the 2008 Beijing Olympics completed, Nielsen Online has released a report on how fans around the globe used the Internet to follow the games.

Fans in 10 countries visited Beijing2008.cn, the official web site of Beijing games, at a rate of 930,000 per day, with traffic surpassing one million unique visitors on a number of days, as they searched for Olympic results, news and video.

SES: Industry Predictions From MSFT's Satya Nadella

The search industry is changing, and Microsoft is keeping up with the times, according to Satya Nadella, the senior vice president of the company's Search, Portal & Advertising Platform Group. Nadella outlined both processes as today's keynote speaker at SES San Jose 2008.

A Tear In The Link Economy Fabric

For a decade and a half the outbound link was a "hat tip," a courtesy or even system of content reimbursement; the "Web" is a web because of linking, each quality website helping to prop up another. It was actually kind of socialist in nature.

Start-up takes aim at online prevention

Business Signatures last week unveiled software aimed at helping financial institutions curb online fraud.

Plumtree overhauls flagship portal line

Plumtree last week began rolling out a major new version of its portal software product line, including new bundling options, broader platform support and a stand-alone product the company intends as the first in a line of customized industry applications.

Freeing up paid content

Coming soon to a Web browser near you is a new search engine called Congoo that promises to provide regular users with once-again-free access to a selection of otherwise pay-to-peek content - albeit on a limited basis and with a few strings attached.

Google's partnership with Sun draws skeptical analysis

Google may be a media darling flush with cash, but any attempt on its part to muscle into productivity and collaborative applications will find the company in an underdog role it might not be ready to handle, according to IT professionals and other industry experts.

Internet Explorer required: Your comments

Last week's column discussing how the Federal Emergency Management Agency's Individual Assistance Center Web site required people filing claims to use Microsoft's Internet Explorer 6.0 generated a lot of feedback.

CTO with a bug ... well, you know where

Not only has widespread adoption of this lifesaving application failed to take hold in corporate networks, it is my understanding that many of you have gone so far as to expressly prohibit - prohibit! - the use of WeatherBug in your organizations. How do you sleep at night?

PayPal debuts payment suite for SMBs

PayPal last week introduced a suite of services aimed at letting merchants offer buyers three payment options with the goal of giving PayPal customers more flexibility and control over the checkout process, the first nonhosted offering from this provider of online payments.

Brother Bill and the next Holy War

When we look at Sun's Scott McNealy or Oracle's Larry Ellison, we see successful executives who every once in a while get tired of the game and take a physical or mental time out. Not Gates. He has just what he wants: a new Holy War.

Microsoft to extend RSS support for lists

Microsoft is planning to extend the RSS standard to better support the publishing of ordered lists of information, a company spokesman said Thursday.

More blogging off the cliff

Hey, let's all write blogs about the inner workings of our companies, warts and all. ... Transparency is the rage, you know. But before we get cracking, let's make sure our resumes are polished and our bank accounts can withstand a stretch of unemployment.