Q: How does the service work?
A: Go4outsourcing.com is a web-based services marketplace that connects buyers with quality service providers globally and locally. At Go4outsourcing.com, buyers enjoy the freedom to choose where to outsource their services to maximize their return on investment and obtain a competitive advantage.
Below is the list of steps that indicates how our service works:
1. Initially, you are required to register as a buyer for free. It’s only then you can post your projects and service requirements.
2. Once the project is posted by you, its reviewed and approved by us in order to go live. Once the project is live, service providers can start submitting bids/proposals for your project.
3. Subsequently you review service providers’ bids/proposals and award the project to the most qualified service provider.
4. Once the chosen service provider accepts the project offer, you are required to arrange and sign a contract or service level agreement with the service provider. This is essential to define the parameters of the service, for the benefit of both the buyer and the service provider.
5. Prepare your wishlist and request your service provider to prepare the task list and their completion dates in our Project Support System.
6. You can use our communication tools like chat, private message board etc. to communicate easily with your service provider.
7. The service provider will invoice you through our invoice system.
8. You can pay the invoice through our EasyPay payment system or outside our system.
9. If the invoice is paid through our EasyPay payment system, we will release the payment to the service provider after deducting our transaction fees.
10. Once the project is completed, you are required to mark it as “Finished” and submit the feedback for the service provider.
Q: How much does this service cost?
A: There are no service charges for buyers. However, Go4outsourcing.com charges transaction fees to service providers.
If you want to post your project in gold and platinum level, we may requires a deposit from you, which is refundable once the project is successfully awarded and accepted with 60 days of posting. This is done to protect our highly efficient service providers from getting fake leads.
Q: What are different levels of projects at Go4outsourcing.com?
A: Following are the three different levels of projects at Go4outsourcing.com:
 This is the basic project level available at Go4outsourcing.com. All types of service providers can apply for the project at this level. These service providers are comparatively new to the way the Go4outsourcing services work.
 This is the second project level available at Go4outsourcing.com. Service providers enrolled at this level are authenticated & verified by AsianCIS - our third party credit agency. AsianCIS authenticates that the service providers or businesses are legally registered, and verifies the authority to represent the company or business online. At this level only Gold and Platinum Service Providers can apply for the project. Posting at this level may require a deposit, which will be refunded once the project is awarded and accepted within 60 days of posting the project. This deposit is being asked to avoid buyers from submitting projects with intention of not awarding.
 This is the highest project level available at Go4outsourcing.com. Service providers at this level are committed to high professional and quality standards. At this level, Platinum Service Providers can apply for the project. Also, those service providers, which are Gold Service Providers for minimum three months and have received minimum 5 feedbacks while maintaining the feedback score of 4 or higher out of 5, are eligible to enroll for this level. Posting at this level may require a deposit, which will be refunded once the project is awarded and accepted within 60 days of posting the project. The deposit is being asked to avoid buyers from submitting projects with intention of not awarding.
Q: How do I submit a project or request for proposal?
A: In order to submit a project or request for proposal, please follow the steps mentioned below:
1. Login to your buyer’s account.
2. Locate post project link under Buyer Menu and click on it.
3. Follow the instruction and post the project.
Q: What are different project submission options available while posting a project?
A: You can submit your projects in two ways as mentioned below:
- Private: Projects will be made available to apply only to those service providers invited by you. This allows you to search and select service providers that meet your requirements or preferences. An email notification will be sent to all your selected or preferred service providers to apply for your project or service request.
- Public: Projects will be available to apply to all service providers depending on the project level. By using this option you will eliminate the hassle of searching for service provider, rather let service providers find your project.
Q: What is a gold and platinum level service provider?
A: Gold and Platinum Level Service Providers are both committed to build trust and high professional standards as explained below:
This is the second level available at Go4outsourcing.com. The service providers enrolled at this level are authenticated & verified by a third party credit agency known as AsianCIS the world’s leading international credit agencies.
Our third party credit agency AsianCIS authenticates and verifies that the service provider company/business is legally registered and verifies the authority to represent the company or business online.
This is the highest level available at Go4outsourcing.com. The service providers at this level are committed to upholding high professional standards. This level requires service providers to be a gold service provider for minimum three months and have received minimum 5 feedbacks while maintaining the feedback score at 4 or higher. At this level only platinum service providers can apply for the project.
Q: How do I know if the service provider is qualified?
A: The various ways to determine if the service provider is qualified or not are mentioned below:
- Check to see if the service provider is legitimate. All Gold and Platinum service providers are authenticated & verified by our third part credit agency.
- Check feedback and reviews of the reputation of the service provider on Go4outsourcing.com.
- View the portfolio and credentials of the service provider.
- Contact provided references to get feedback on the service provider.
- Check if the service provider has answered to all your evaluation criteria questions (submitted at the time of posting the project) in a professional manner.
Q: How do I communicate with service providers through Go4outsourcing.com?
A: - Communication before the project is awarded
A. Communicating through PCB (project clarification board)
Service providers can use the PCB to ask specific questions about your project before or after they submit bid/proposal. You can also use the PCB to answer their questions, which can be viewed bt all service providers from view project details page.
B. Communicating through project private message board
The purpose of the Private Message Board is to establish one-to-one communication between you as a buyer and the service provider.
This Private Message Board is available for each individual bid/proposal on your project. You can use this board to discuss various issues or negotiate privately. So, once you award the project to the service provider, this Private Message Board will be made available with an additional functionality of uploading and downloading file.
Your message is immediately posted on this Private Message Board as well as a real-time email sent to the service provider personal email account.
- Communicating for an on-going/awarded project
A. Private Message boards
The purpose of the Private Message Board is to establish one-to-one communication with the service provider. With this feature, you can exchange files and leave messages for the service provider.
B. Real-time Chat
Buyers and service providers can chat real-time by using our Chat facility.
C. Project Support System
The purpose of the Project Support System is to enhance communication between the buyer and the service provider. Following are the various communication features offered through the Project Support System:
- Wishlist: A list of task you would like the service provider to accomplish. These tasks are based on your priorities.
- Calendar: Through the calender you can view the progress of the development work done by the service provider. Service providers can add their progress to our calendar system. You can only view the Calendar, but you can send your comments and request.
- Blogger: You can start a blog (topics) with service provider to discuss various issues and keep track of your discussions.
- Task List: At the starting of project, service provider will add tasks and their completion dates, after looking at your wishlist. As the project progresses, the service provider will be able to add percentage completion for each task, so that you can track your project easily.
Q: How to select or award project to a qualified service provider?
A: Once you have viewed all the bids/proposal and are ready to award the project to a particular service provider, just follow the steps mentioned below:
- Login to your account.
- Go to Buyer Menu, and click the Manage Project link. You will see the Active Projects menu, which is displayed by default.
- Once you find the project, view under bids/proposal column. You will see number of bids/proposal and if you click on it, and you will be able to view all the proposals submitted by various service providers for that project.
- Locate the action column, and click the Award button.
- Enter all the project award details and click on accept terms & award project button.
Q: If a service provider has rejected the project award offer, can I modify it and award the project to the same service provider?
A: The main reason for rejection of the project award offer could be the unacceptable project award details sent by you or the cost of the project. You can negotiate this with the service provider through the Private Message Board and award the project again or instead choose a different service provider.
Q: How do I reply to service provider questions through project clarification board?
A: Some providers would be interested in asking questions before they apply for your project. The questions will be asked through PCB (project clarification board). You will be informed via email about any new message in PCB.
In order to view and reply to questions, follow the steps mentioned below:
- Login to your buyer’s account.
- Go to Buyer Menu, and click the Manage Project link.
- Find your project in Active Project section.
- Locate PCB link under the Action column.
- Open PCB.
- You can read any questions and reply to them immediately.
The reply will be posted on PCB itself and can be viewed by all other service providers who are interested in your project.
Q: What should I do once I have selected a service provider?
A: Prepare a contract with the service provider, which will protect the needs of both the parties. It will allow the service provider to understand the “what,” “when,” and “how” of the requirements. Make sure to add a section in the contract detailing how you plan to address problems, in case they arise.
Q: What is EasyPay payment system?
A: EasyPay payment system is our payment service, which help our buyers pay invoices through both online and offline methods.
Q: How does invoicing and payment works?
A: You will receive invoices from the service provider through our invoice system.
We offer our EasyPay payment system to pay invoices through us. This is a free service for buyers and service providers.
You can avail the following benefits of paying through our EasyPay payment system:
- Safeguard private billing information.
- Retrieve invoice payment history in case of disputes.
- Conveniently pay the professional through different payment methods.
Q: What are different methods of paying invoice?
A: Following are the various methods available for paying invoice through our EasyPay payment service:
- Credit card/Paypal (online payment)
- Cheque
- Wire-transfer (only for buyers outside Australia)
- Direct deposit (only for buyer within Australia)
Q: How do I protect my confidential project information?
A: The Go4outsourcing.com NDA (Non Disclosure Agreement) feature allows you to safeguard any confidential information. This feature seeks the service provider who wishes to apply for your project to agree to your legally binding non-disclosure agreement before any confidential information is revealed. Check the NDA option to activate it.
Q: What is feedback and how does it work?
A: Feedback is a history of how a service provider or buyer has been evaluated by each other. Buyers and service providers have overall feedback statistics as well as individual feedback reviews for specific projects.
Feedback also determines how a service provider is featured in Go4outsourcing.com. Each service provider has the rating from 1 to 5, and the overall rating is based on the average of all the feedback given.
Click on the view statistics for any user on Go4outsourcing.com, and the user`s overall and detailed feedback statistics, buyer’s rate, and leave comments about service providers, and vice versa can be viewed.
Once the project is finished, you must rate the service provider and vice versa. After you submit your feedback, it will be displayed on our website.
Q: Am I allowed to contact the service provider directly?
A: Once the service provider has applied for the project, you can view its contact information. We strongly recommend you to pay your invoices through us and communicate through our communication facilities.
According to our terms & conditions, the service provider must pay us the transaction fees on each invoice.
Q: How to resolve disputes with service providers?
A: In case the relationship between you and the service provider falls short of your expectations, you will need a plan in place for resolving such issues. The plan may involve direct communications to attempt to resolve the problem, legal counsel, or an online mediation and dispute resolution service. Mentioned below are some of the important links, which can be helpful for dispute resolutions:
Q: How to I cancel my membership?
A: In order to cancel your buyer membership send an email to service@go4outsourcing.com with subject as “Buyer Cancellation” along with your username. Also, include your address, phone number and cancellation reason in the message. The email must be sent from your registered email address.
Q: How do I report someone who has violate Go4outsourcing.com’s terms and conditions?
A: Send an email with subject “Report Violations” to service@go4outsourcing.com.
Include the details of the party who has violated our terms and your own Go4outsourcing.com username.
Q: How is my confidential and personal information protected?
A: We use commercially reasonable methods to keep your Personally Identifiable Information securely in our files and systems.
All transactions performed through our website are conducted in a Secure Socket Layer (SSL) session. The Secure Socket Layer encrypts all transaction data for transmittal in a format that prevents data theft. This process protects your private information from being disclosed to third parties.
Q: What are buy now services?
A: Buy now services are packaged services offered by service providers at a fixed cost. Buyers can search for buy now services and contact service providers. Once the buyer has discussed final terms with service provider, they can simply click on buy now services button to instantly start the project.
After the project has started, buyer and service provider can use various communication tools to enhance their communication. Service providers can invoice buyer through our EasyPay payment system and receive payments. The points mention below explains step by step working of buy now services:
- Search for buy now services.
- If any of the buy now services interest you, contact service provider to clarify queries and set terms. You can also negotiate the price of buy now service. Service provider at their own discretion can change the price. Once you are satisfied with the buy now service details, buy now through our website.
- Arrange and sign a contract or service level agreement (SLA) with the service provider. (This is essential to define the parameters of the service, for the benefit of both the service provider and the buyer.)
- You can contact buyer and discuss customization of service which may be required by buyer.
- You may use our communication tools like chat, private message board, etc, to enhance communication with the buyer.
- Service provider must invoice you through our EasyPay payment system.
- You can pay the invoice either through our EasyPay payment system or outside our payment system.
- If the invoice is paid through our EasyPay payment system, we will release the payment to you after deducting our transaction fees.
- Once the project/buy now service is finished, the you can mark project as “finished” and leave the feedback for service provider. Similarly service provider can also leave a feedback on your experience with the buyer for that particular project.
Q: What currencies are accepted at Go4outsourcing.com?
A: We offer AUD ( Australian Dollar) for Australian buyers and service providers. We also offer USD ( United states dollar) for international buyers and service providers.
Buyer Currency
- Australian buyers currency is AUD and international buyers currency is USD.
- Project posted by Australian buyers has AUD as bidding/invoicing/payment currency.
- Project posted by International buyers has USD as bidding/invoicing/payment currency.
- All the invoices for projects are in buyers currency except if buyer decide to get buy now services in a different currency to their default currency.
Service Provider Currency
- Australian service providers receive invoices payment in AUD currency. Therefore, if invoices are paid in currency other then AUD, it is converted to AUD at our current exchange rate.
- International service providers receive invoices payment in USD currency. Therefore, if invoices are paid in currency other then USD, it is converted to USD at our current exchange rate.
|
