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IT outsourcing has two dimensions technology R & D as well as upgrade/support. Whether its new product development or managing customer centric support programmes outsourcing’s benefits are widely accepted. Both IT firms as well user firms are reaping consistent benefits of IT outsourcing/offshoring globally as they can easily fill skill gaps while minimizing costs across such functions as application development, database design & development, handhelds & PDAs, embedded system design & programming, networking, scripts & utilities, security, system administration, technical support, wireless, gaming, VOIP, software development, game programming, database administration, custom programming, CMM, testing, quality certification and customer audits. Technology’s true promise is best realised by well researched outsourcing initiatives as service providers / SMEs / freelancers deliver solutions by mapping global best practices with users needs to stay ahead of competition and not just increase ROI.
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